Next Day Delivery
Need stock of book wraps fast? No need to worry, we offer a premium next day delivery for when you need an urgent delivery.
Direct to Customer
Don't want to incur extra carriage costs to your customer? We can despatch direct to your customer.
Own Paperwork
When despatching direct to your customer we can use your own paperwork to ensure your customer gets your branded delivery note.
Here at Tufpac UK we pride ourselves on our customer service and fast delivery. We understand that having a book wrap supplier that can react to urgent requirements is important, and helps you offer more to your client and win jobs that you may not have been able to before. We have a range of delivery services from low cost economy service to premium next day delivery. Below is a breakdown of the delivery services we offer and the surcharges involved.
Collection: You can collect from our Coventry site free of charge for any size order. Collection times are between 8:00am and 4:00pm Monday to Friday.
Standard 1-3 Day Delivery: We despatch most orders from stock on our standard 1-3 day economy service. This delivery service is free of charge for all orders over £250, below £250 there is an additional carriage cost of £12.50. Our order cut off time is 2:00pm, and delivery charges are subject to our delivery area exceptions below.
Next Day Delivery: We offer a premium next day delivery for an extra carriage charge of £12.50. This service is only available for orders over £250 and is subject to our order cut off time of 2:00pm. Delivery charges are subject to our delivery area exceptions below.
Direct to Customer: We can despatch any orders over £50 direct to your customer for a surcharge of £12.50. This charge is in addition to any charges incurred for other services such as next day delivery or under £250 delivery charge. All direct to customer orders are sent under plain paperwork.
Own Paperwork: You can send us your own delivery notes for sending with orders despatched direct to your customer for no extra charge.
Fast Delivery. Need Book Wraps fast? We can help.
Get in touch with our team to find out how fast we can deliver book wrap mailers. Large stock quantities mean we can deliver quickly from stock without waiting for manufacturing.
Delivery Time Cut-off
Orders placed after 2:00 pm will be processed for the following working day.
Delivery Area Exceptions
Scottish Highlands and Islands, Northern Ireland, the Channel Islands, and other islands will be subject to additional charges and next day delivery may not be available.
Stock Availability
We try to make sure that we have stock of all online products at all times. If we can't include a product on your order due to stock availability, we will let you know and make delivery as soon as we can.
Courier Delays
In the event of a delay by a courier, please contact us.
Returns & Incorrect Deliveries
Broken or Damaged Items
Please check your products for damage when they are delivered. In the unlikely event that they are damaged when delivered you should reject the delivery. If you find that the goods are damaged after accepting delivery, let us know and we'll be happy to assist. Please also include photos of the damage.
Missing Items
If you find a product missing from your order, we will be happy to rectify this. However, check the following first:
1. Check the delivery note that we include with your delivery for any items on 'back order'. These items will be delivered soon.
2. Check the total amount of parcels on the label and the amount of parcels you have received. It could be that the courier missed a parcel and will be delivering it soon. If the parcel hasn't been received within a day of the original delivery, get in touch and we'll sort it out.
Incorrect Items
If we have delivered a product that is different from one that you ordered, get in touch and we'll happily arrange a replacement.
Unwanted Items
If you have changed your mind and no longer want the items, we will be happy to accept a return. Returns will be subject to a restocking fee and we will not be able to refund the delivery cost paid on the initial order.
You should also return the items at your own cost, however we may be able to organise the return for you and give you a returns cost if you would prefer.